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  • Dermot Dennehy

Who told you hybrid working was going really well at your organisation?

Updated: Jan 25, 2023

How does a company know if they have successfully implemented hybrid working?

A company can know if they have successfully implemented hybrid working by measuring certain metrics. Over the next few weeks, I will post about our experience as experts in the field of hybrid working.

#1. One of the most important metrics to measure when determining the success of a hybrid working implementation is employee satisfaction. However, simply relying on "soft surveys" that ask general questions about employee satisfaction will not provide a true picture of how employees feel. Instead, companies should delve deeper and use specific questions that address specific concerns that employees may have about hybrid working.

For example, amongst other questions in a benchmarking process, companies should anonymously ask employees about their experience with trust in relation to the company at large and even down to their line managers.

Imagine what a lack of trust does to just 20% of your team. Remember how you felt when you did not trust your boss at a time in your past career. If you take a moment to really think about it, what the wider issues were, perhaps their low emotional intelligence and then what did you do about it…most likely, not always, you left.

But before you left, your productivity dipped and you would have spoken about your dissatisfaction to your colleagues. Not to mention, the cost of replacing you, training time, productivity lost and in some cases, the cost to your mental health.

Now apply that to the % of your team who you feel might not have high trust in their line manager…frightening, isn't it?

The solution, benchmark your team using tried and tested questions.

If you want a steer, we have a benchmarking process which is completely free.

Feel free to have a look at our website.

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