Emotional intelligence (EI) refers to the ability to recognise, understand, and manage one's own emotions and the emotions of others. It is a crucial aspect of effective leadership and management, as it allows managers to create a positive and productive work environment for their team members. However, when managers lack emotional intelligence, the effects on a company can be significant and far-reaching.
Low EI managers struggle to effectively communicate with their team members, leading to misunderstandings, conflicts, and low morale. They also have difficulty setting goals and providing feedback that is clear, constructive, and motivating. Additionally, low EI managers find it challenging to build trust and rapport with their team members, which can negatively impact team cohesion and productivity.
When managers lack emotional intelligence, their team members may also struggle with their own emotional regulation. This can lead to increased stress, burnout, and turnover, which can be costly for the company. Moreover, low EI managers may create a toxic work environment, where fear, mistrust and demotivation are prevalent, hindering productivity and creativity.
Furthermore, companies with low EI managers may experience difficulty in adapting to change and lack a healthy innovative culture. As emotional intelligence helps leaders identify the concerns of employees and to empathize, and respond constructively in the face of change. Low EI managers may fail to understand the potential disruption and risk and respond in a way that could bring resistance or even hostility to change initiatives.
In conclusion, managers with low emotional intelligence can have a negative impact on a company's culture, productivity, and bottom line. To mitigate these effects, companies should prioritise emotional intelligence in their hiring and development processes, and provide ongoing training and support for their managers to improve their emotional intelligence.